Refund Policy

Last Updated: November 13, 2025

14-Day Money Back Guarantee

We offer a full refund within 14 days of purchase, no questions asked. This policy is in accordance with Paddle's Buyer Terms and provides you with complete peace of mind when trying our service.

Refund Eligibility

You are eligible for a full refund if:

  • Your refund request is made within 14 calendar days of your original purchase date
  • You purchased directly through our website using Paddle as the payment processor
  • You are requesting a refund for a subscription or one-time purchase

How to Request a Refund

To request a refund, please follow these steps:

  1. Contact Support: Email us at admin@searchsignal.online
  2. Include Information: Provide your order number, email address used for purchase, and reason for refund (optional but helps us improve)
  3. Processing Time: Refunds are processed within 3-5 business days
  4. Refund Method: Your refund will be issued to the original payment method used

Subscription Cancellations

For recurring subscriptions:

  • Within 14 Days: Full refund of the current billing period, and your subscription will be cancelled immediately
  • After 14 Days: No refund for the current billing period, but your subscription will be cancelled and you won't be charged again. You'll retain access until the end of your current billing period
  • Cancellation Method: You can cancel your subscription at any time from your account dashboard or by contacting support

Promotional Codes & Discounts

If you used a promotional code or discount:

  • Your refund will be for the amount you actually paid (after discount)
  • The promotional code will be marked as used and cannot be reused after refund
  • 100% discount promotions are not eligible for refunds as no payment was made

Exceptions & Special Cases

The following are not eligible for refunds:

  • Refund requests made more than 14 days after purchase
  • Promotional offers where no payment was collected
  • Chargebacks or payment disputes filed before contacting support (this may void your refund eligibility)
  • Accounts that have violated our Terms of Service

Refund Processing Timeline

Once your refund is approved:

  • Paddle Processing: 3-5 business days
  • Bank/Card Processing: 5-10 business days (varies by financial institution)
  • Total Time: You should see the refund in your account within 10-15 business days

Note: Processing times may vary depending on your payment method and financial institution. If you don't see your refund after 15 business days, please contact your bank or our support team.

Payment Processor Information

All payments are processed securely through Paddle, our authorized payment processor. This refund policy complies with Paddle's Buyer Terms, which guarantees your right to cancel and return the product within 14 days of purchase.

Questions About Refunds?

If you have any questions about our refund policy or need assistance with a refund request, our support team is here to help:

Email: admin@searchsignal.online

Response Time: Within 24 hours (Monday - Friday, 9 AM - 5 PM EST)

Fair Use Policy

We trust our customers and believe in fair use of our refund policy. However, we reserve the right to refuse refunds to customers who:

  • Have a pattern of excessive refund requests
  • Have violated our Terms of Service
  • Are suspected of fraudulent activity

Such cases will be reviewed on an individual basis, and we will always communicate our decision clearly.

Related Policies

Terms of ServicePrivacy Policy

This refund policy is effective as of November 13, 2025 and applies to all purchases made on or after this date.